You guys charge me every month for a network that doesn't work. There are a select few places in town where I can make a call without it being dropped. Even then there's a lot of "Can you hear me now?". You sent me a signal booster, but it doesn't work. Still I am forced to pay $94-$96 every month for no service. You say it will cost me $400 to break the contract and go to another company. In light of the situation, I think that fee should be waved. I have chatted with customer care SEVERAL times. I have called on the few occasions that my phone worked. No one has helped remotely. I have sent in a formal complaint to the BBB. I have tried to get into contact with lawyers. I have paid you for almost zero service for 8 months. I just received another bill from you. Please tell me why I should pay it? Tell me why I should pay to continue to be imprisoned by you?
[On a side note: I have talked to several former victims. This is common service and common practice. The people I talked to talk about the day they were released from their contract like it was the day they were released from prison.]